When troubleshooting problems with an iPhone or an iPad you will sometimes need to put the device into Recovery Mode.
You may need to do this to restore your device in the following situations:
Your computer doesn't recognise your device or says it's in recovery mode.
If your screen is stuck on the Apple logo for several minutes with no progress bar.
You see the recovery mode screen.
The method of putting your device into recovery mode varies by device. The following has been taken from Apple Support Article HT201263
Make sure your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
Keep your device connected and wait until the recovery mode screen appears:
iPad models that don't have a Home button: press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into recovery mode.
iPhone 8 or later: press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
iPhone 7, iPhone 7 Plus and iPod touch (7th generation): press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
iPad with Home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
Or you can save time and frustration with the iDFU Go 2 DFU Recovery tool. Simply plug a Lightening cable into the tool and connect it to a USB3< port. Power down your iPhone or iPad and then plug the iDFU Go 2 DFU Recovery tool into the device.
