Face ID not working iPhone XR
- rob32324
- Feb 22
- 2 min read
See how iLogix Computer Solutions repaired this Face ID not working on an iPhone XR.
Disclaimer: iLogix Computer Solutions will not be held liable for any damage to persons or properties should you follow this article. We are not recommending that you follow this blog as it is for advertising purposes only. Unless you are trained in working on electronics you risk serious burns to yourself and permanent damage to the device.
Security is very important to Apple with their iPhones. Once iCloud and device data is encrypted, without the ability to satisfy the authentication methods the data remains encrypted and not even the engineers at Apple will be able to access the data. This is by design because it's your data and it's confidential right ? Don't bet on it! There has been a lot of news around governments and law enforcement agencies disagreeing with the concept of privacy. The FBI for instance have had disputes with Apple over not assisting with criminal investigations by helping unlock the device based on Apples expert knowledge with their own encryption.
More recently in the UK Apple have been compelled to switch off ADP for UK Customers.
One of the ways Apple protect security of iPhones is by serialising components. Face ID uses a number of components in an iPhone that are serialised, meaning that you can not take parts from one iPhone to another in an attempt to circumvent security. This is all good until you need a part replaced on your iPhone because it has a fault.
In the case of our customer here she had a faulty ear flex making it difficult to use the device as a phone. The ear flex in the photo below shows the component we need to replace however doing so replaces the proximity and light sensor which causes " Face ID not working ".
There are ways to go about this and the one we chose here was to swap the components that Face ID needs to match from the faulty to the working flex cable.
This is not an easy repair and you can easily introduce permanent damage to your iPhone.
We need to keep our hot airstation temperature low enough to not melt the plastic and hot enough to melt the solder. Sounds confusing, but the way we direct the airflow and move the nozzle makes all the difference to a successful repair.
The best way to do this is to source a working Apple original ear flex, then move the component from the faulty to the new one.
It's a fix!
iLogix Computer Solutions repair faulty Face ID. So if you have iPhone Face ID not working contact us and we can help.
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